If you have forgotten your password and would like to reset a new one, please click here to follow the online instructions. This link applies to both staff and students. However, it is not applicable to non-personal accounts (such as Project or Department accounts). To reset password for non-personal accounts, please contact our Service Call Centre at 3411-7899 or email us at firstname.lastname@example.org. Please access our online demo on how to reset the password for a student or staff.