Request Forms | Office of Information Technology (ITO) - HKBU

Important Notice

[2024-04-18] SERVICE MAINTENANCE: Maintenance of Human Capital Management (HCM) System
[2024-03-28] Transfer of University Photography and Videography team from ITO to UEO

Effective 1 April 2024, the Photography and Videography services will be transferred from ITO to the newly established University Engagement Office (UEO), aimed at enhancing the University's stakeholder engagement and brand strengthening in Mainland China. Please be assured that the team would continue to render the excellent services and there will be no service disruption because of the transfer. For service details, please refer to the UEO webpage.

Personal Computer & Printer

Account & Password

Server and Web Hosting

Wi-Fi & Network Access

Software Licensing

Online Media Production

Classroom & Audiovisual Services

Web & Application Development

Please refer to the Endorsement & Approval Requirements for the following request forms.

PERSONAL COMPUTER & PRINTER

[IT001] PC Installation Request Form

[IT002] PC Upgrade Request Form

[IT003] Peripheral Installation Request Form

[IT004] PC & Peripheral Relocation Request Form

[IT006] PC Data Erasure Request Form

[IT007] Printer Installation / Setup Request Form

[IT008] Print Queue Setup / Assignment Request Form

[IT094] PC Data Restoration Request Form

EMAIL

[IT035] Email Client Setup Request Form

[IT037] Microsoft Exchange / Google G Suite Data Restoration Request Form

[IT038] Mass Mail Distribution Request Form

[IT039] Departmental / Project Email Display Name Modification Request Form

[IT041] Departmental Mailing List Maintenance Request Form

[IT056] Email Account Creation Request Form

ACCOUNT & PASSWORD

[IT052] SSOid Extension Request Form

[IT088] Functional / Special Account Password Reset or MFA Bypass Code Request Form

[IT092] Project Account Extension Request Form

SERVER AND WEB HOSTING

[IT065a] Web Hosting Request Form

[IT065b] Domain Name DNS Registration Request Form

[IT066] Server Hosting Request Form

[IT067] Share Drive & Access Control Request Form

[IT068] Restore Web Server / Share Drive / Database Data Request Form

[IT069] Physical Hosting Request Form

[IT096] Azure Lab Services Application Form

[IT097] File Cloud Service Request Form

WI-FI & NETWORK ACCESS

[IT015a] Telecommunications Services Point (TSP) Services Request Form (New Installation)

[IT015b] Telecommunications Services Point (TSP) Services Request Form (Relocation)

[IT015c] Telecommunications Services Point (TSP) Services Request Form (Removal)

[IT031a] Virtual Private Network (VPN) Service Request Form (for External)

[IT031b] Virtual Private Network (VPN) Service Request Form (for General User)

[IT031c] Virtual Private Network (VPN) Service Request Form (for IT Administrator)

[IT032] Network Connection or Relocation Request Form

[IT098] MAC Address Registration Form

COMMUNICATIONS

[IT016a] IPTV Services Request Form (New Installation)

[IT016b] IPTV Services Request Form (Relocation)

[IT016c] IPTV Services Request Form (Removal)

[IT047] Live Broadcast Services Request Form

[IT048] eFax Services Request Form

[IT049] e-Announcements Posting Request Form

[IT084] Video Conference Setup Request Form

[IT101] Digital Signage Video Posting Request Form

[IT102] Digital Signage Poster Posting Request Form

SOFTWARE LICENSING

[IT017] Software Installation / Upgrade / Removal Request Form

[IT018a] SPSS Site License Purchase (Windows & Macintosh) Request Form

[IT018b] VMware Site License Purchase Request Form

ONLINE MEDIA PRODUCTION

[IT103a] Video on Demand Request Form

[IT103b] Flipbook Request Form

CLASSROOM & AUDIOVISUAL SERVICES

[IT100] Classroom AV Equipment Request Form

TELEPHONY

[IT013a] Telephony Request Form (New Line for Staff)

[IT013b] Telephony Request Form (New Line for Classroom, Lab, or Similar Usage)

[IT013c] Telephony Request Form (Existing Line Update)

[IT013d] Telephony Request Form (Existing Line Enablement)

[IT013e] Telephony Request Form (Existing Line Disablement)

[IT013f] Telephony Request Form (Temporary Line)

[IT013g] Telephony Request Form (Conference Station)

[IT080] IDD Service Request Form

E-LEARNING

[IT060] e-Learning Services Request Form

WEB & APPLICATON DEVELOPMENT

[IT082] SSOid Control Enablement Service for Application Request Form

[IT095] App Store Publishing Request Form

[IT103c] Website Development Request Form

IT SECURITY

[IT081] Firewall Rules Change Request Form

[IT090] Website Vulnerability Assessment / Scan Request Form

[IT093] ESET Endpoint Encryption (EEE) USB Device Exclusion Request Form

FACILITIES

[IT091] Optical Mark Recognition Facilities Booking Request Form

Enquiries

Contact Us
Tel:	3411 7899
Email:	hotline@hkbu.edu.hk
Address:	RRS303, Sir Run Run Shaw Building, Ho Sin Hang Campus, Hong Kong Baptist University, 224 Waterloo Road, Kowloon Tong, Hong Kong