I. Background

Industry Story

University of Kentucky Research Group Controls Costs with Centralised IT Management Software

The University of Kentucky's Research Information Services group, which serves a 300-plus staff of research administrators facilitating $300 million in university grants, has realised dramatic savings by consolidating from five network support software tools to a single system.

Administrative tasks handled by the new software suite include inventory management, software updates and patches, and new application deployments, which used to take weeks to complete when a technician must be on site to manually perform the maintenance.

See the article: http://campustechnology.com/articles/2009/12/10/u-kentucky-research-group-controls-costs-with-centralized-it-management-software.aspx

Software Asset Management (SAM)

SAM is an organisational practice designed to manage and optimise the purchase, deployment, maintenance, utilisation and disposal of software applications. By implementing SAM, universities should be able to achieve the following benefits:

  • Reduced IT cost by acquiring right number of licenses and reducing redundancy

  • Quality decision making and responsiveness to new IT requirements through better identification of software needs

  • Increased employee productivity by standardising software versions and eliminating conflicts caused by discrepancies

However, universities also face with constraints and challenges when implementing SAM within their IT infrastructure, such as:

  • Lack of IT resources to implement and maintain effective SAM

  • Tracking software inventory and usage seems impossible for decentralised IT functions or increased proliferation of mobile workers

  • Requirement on software licenses cannot be properly estimated in the absence of proper tracking of software inventory

  • Complex licensing due to infinite software models with new schemes continuing to emerge and involve

 
Reference:
Software Asset Management, Mitigating Risk and Realizing Opportunities - KPMG Publication
http://www.ipd.gov.hk/eng/promotion_edu/seminars/20080123/pp_ada_kong.pdf
http://www.dell.com/content/topics/global.aspx/services/saas/software_inventory_challenges?c=us&l=en
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