Request Forms

Please refer to the Endorsement & Approval Requirements for the following request forms.

Service Category Request Forms
Personal Computer & Printer [IT001] PC Installation Request Form
[IT002] PC Upgrade Request Form
[IT003] Peripheral Installation Request Form
[IT004] PC & Peripheral Relocation Request Form
[IT006] PC Data Erasure Request Form
[IT007] Printer Installation / Setup Request Form
[IT008] Print Queue Setup / Assignment Request Form
[IT094] PC Data Restoration Request Form
Email [IT035] Email Client Setup Request Form
[IT037] Microsoft Exchange / Google G Suite Data Restoration Request Form
[IT038] Mass Mail Distribution Request Form
[IT039] Departmental / Project Email Display Name Modification Request Form
[IT041] Departmental Mailing List Maintenance Request Form
[IT056] Email Account Creation Request Form
Account & Password [IT052] SSOid Extension Request Form
[IT088] Functional / Special Account Password Reset or 2FA Bypass Code Request Form
[IT092] Project Account Extension Request Form
Server and Web Hosting [IT065a] Web Hosting Request Form
[IT065b] Domain Name DNS Registration Request Form
[IT066] Server Hosting Request Form
[IT067] Share Drive & Access Control Request Form
[IT068] Restore Web Server / Share Drive / Database Data Request Form
[IT096] Azure Lab Services Application Form
[IT097] File Cloud Service Request Form
Wi-Fi & Network Access [IT015a] Telecommunications Services Point (TSP) Services Request Form / New Installation
[IT015b] Telecommunications Services Point (TSP) Services Request Form / Relocation
[IT015c] Telecommunications Services Point (TSP) Services Request Form / Removal
[IT028] Guest Wi-Fi Account (Additional) Request Form
[IT030] HKBU Guest Wi-Fi Year Ticket (for Alumni) Request Form
[IT031a] Virtual Private Network (VPN) Service Request Form (for External)
[IT031b] Virtual Private Network (VPN) Service Request Form (for General User)
[IT031c] Virtual Private Network (VPN) Service Request Form (for IT Administrator)
[IT032] Network Connection or Relocation Request Form
[IT085] Guest Wi-Fi Access (for Event) Request Form
[IT098] MAC Address Registration Form
Communications [IT016a] IPTV Services Request Form – New Installation
[IT016b] IPTV Services Request Form – Relocation
[IT016c] IPTV Services Request Form – Removal
[IT047] Live Broadcast Services Request Form
[IT048] eFax Services Request Form
[IT049] e-Announcements Posting Request Form
[IT084] Video Conference Setup Request Form
[IT101] iCandy Display Request Form
[IT102] Information Kiosk Posting Request Form
Software Licensing [IT017] Software Installation / Upgrade / Removal Request Form
[IT018a] SPSS Site License Purchase (Windows & Macintosh) Request Form
[IT018b] VMware Site License Purchase Request Form
Multimedia Production [IT103] Multimedia Production/AV Services Request Form
Classroom & Audiovisual Services [IT100] Classroom AV Equipment Request Form
Telephony [IT013a] Telephony – New Line : for Staff
[IT013b] Telephony – New Line : for Classroom, Lab, or Similar Usage
[IT013c] Telephony – Existing Line : Update
[IT013d] Telephony – Existing Line : Enable
[IT013e] Telephony – Existing Line : Disable
[IT013f] Telephony – Temporary Line
[IT013g] Telephony – Conference Station
[IT080] IDD Service Request Form
e-Learning [IT060] e-Learning Services Request Form
Web / Mobile & Application Services [IT083] Enable SSOid Restriction Control for Qualtrics Survey Project / Application Request Form
[IT089] Event e-Invitation Request Form
[IT095] Mobile App Publishing Request Form
IT Security [IT081] Firewall Rules Change Request Form
[IT090] Website Vulnerability Assessment / Scan Request Form
[IT093] ESET Endpoint Encryption (EEE) USB Device Exclusion Request Form
Facilities [IT079] Display Board Service Request Form
[IT091] Optical Mark Recognition Facilities Booking Request Form