ITO provides centralized technical support and services to all U-wide classrooms and certain designated venues such as meeting rooms, event halls, and conference rooms on the HKBU campuses. Audiovisual equipment lending and event audiovisuals setup are also provided and supported. These services are provided on a first-come, first-served basis upon request submitted through the IT Request Forms Platform. Additionally, consultation is provided for the establishment of new technology-enhanced facilities, audiovisuals, and for the renovation of existing facilities.
The purpose of these policies and procedures is intended to ensure that:
- The HKBU teaching and learning community is aware of the support and services provided by TSU/ITO and the established procedures for receiving them.
- Standards are established to promote ease of use and deal with inconsistencies among supported audiovisual facilities.
- Support and services are fairly and consistently provided by the TSU technicians as they follow and adhere to these policies.
TSU supports media-enhanced classrooms* and audiovisual facility at HKBU as detailed below. Users requesting TSU services must comply with this policy.
TSU Provides Services and Support for:
- Classroom Support
U-wide classrooms are designated as having ‘primary’ support and get the most immediate response directly from our technicians. U-wide classrooms supported are listed on the rooms supported web page, List of Rooms Supported by ITO for AV Equipment.Classrooms appointed as faculty or school managed rooms typically have local-unit staff to provide support to the teaching staff. The local support personnel may contact TSU technicians for consulting assistance.
- Event Halls and Special Purpose Room Support
Other appointed venues are also supported by TSU for teaching and learning related activities. These rooms are listed on the rooms supported web page, List of Rooms Supported by ITO for AV Equipment.
- Consulting Support
Any HKBU technical support staff and administrator may contact TSU for consultation on audiovisuals technology requirements in a room set up. Familiarity with equipment specifications, technology, and general usability enable TSU technicians to be capable and knowledgeable toward designing and installing new facilities, revamping old facilities, or providing common troubleshooting techniques. Additional assistance may also be provided by referrals to other ITO IT groups.
- Equipment Lending and Borrowing
A full range of audiovisual items are available for borrowing by staff and student organization. User is responsible for check-out, moving, set-up, and return. Borrowing of audiovisual equipment for a period exceeding 3 consecutive working days will not be entertained. Each user can at most borrow equipment for a total of 5 working days per month.
* A media-enhanced classroom is a classroom equipped with projection system (ceiling or wall mounted projector and electric screen), desktop PC, Visualizer (document camera), disc player, input ports for external devices (notebook PC, audiovisual equipment) connection, and media control system. The media control system provides functions to support AV equipment operation and is done through the classroom e-Control System developed by ITO.
Users requesting use of audiovisual and computer equipment in classrooms maintained by TSU must comply with this policy.
- The facility must be properly booked and scheduled for use. The U-wide classrooms may be scheduled through semester booking by AR or using the Central Venue and Facilities Online Booking System provided by EO.
- TSU can provide consulting and training for use of the equipment in classroom. Request for this service should be done at least two working days prior to the event. Needs of using special equipment or software brought by the user should be addressed at this time.
- If the user plans to bring in and use any special equipment or software during the event, it is the responsibility of the user to bring them to the training session for testing at that time.
- Before each event begins, it is the responsibility of the user to arrive early to test the equipment to be used during the event to make sure everything is working properly.
- At the end of each event, it is the responsibility of the equipment user to make sure all equipment is properly shut down and put away.
Current technology equipment installations may vary around campus. Although many rooms are designed with specific applications in mind, most installations can be categorized into four sections.
|System||Standard Equipment Provision|
|PA System||Over 100 seats
Over 40 seats
40 seats and below
|Projection System||Over 100 seats
Over 40 seats
40 seats and below
Exception: classrooms on HSH campus are equipped with 1 set of projection system. Depends on the room layout, some rooms may not have sufficient space to accommodate 2 sets of projection systems.
|Other standard provision||
Some classrooms and Lecture/Event Halls are equipped with one or more of the following special-purposed facilities:–
Simultaneous Interpretation System, voice-recording system, audiovisual tie-line broadcast facility*, recording and streaming facility.
Please contact TSU for additional information or to answer specific questions you may have about facility equipped in a classroom. TSU can provide consulting and training for use of the equipment in classroom. Request for this service should be done at least two working days prior to the event. Needs of using special equipment or software brought by the user should be addressed at this time.
* An audiovisual tie-line is a physical cable connecting at least two adjacent or nearby rooms to provide audio and visual signals transmission. The audiovisual tie-line broadcast facility makes use of this connection to provide one-way broadcast from the primary (usually the larger seating capacity room) to the secondary venue. This provision is to facilitate the overflow of audience to the adjacent or nearby rooms.
Users of classroom computer provided by TSU must comply with this policy. These guidelines and rules are put in place to enable and ensure all users a secure computing environment for teaching and learning.
- User should never use the computer as a place for permanent storage. TSU classroom computers are all preset with standard configuration and return to that exact setting upon every start of the computer. Files left on the computer will be deleted, and any software and drivers installed by the user will also be removed. TSU cannot be held responsible for any lost data.
- Users are encouraged to transport their files on removable media that can be accessed by the classroom computer. Removable media types generally include CDs, DVDs, or USB drives. Users may also use Active Directory (AD), or email to access and backup files.
- Users are not permitted to modify or delete system files, or in any way tamper with the normal operation of any classroom computer and the audiovisual technology system.
- Users are not permitted to permanently install any software or hardware without TSU’s awareness and assistance. Such installation must not alter the functionality, security, or integrity of the computer for any other user. Additionally, use of such software and hardware is the responsibility of the user. TSU strongly recommends users to test such software and hardware before classroom use.
- The showing and viewing of obscene and sexually explicit materials are not permitted.
- Copyright protected material violation is not permitted.
The configuration listed below is for PC computers that are installed and maintained by TSU in our supported classrooms. Changes or variations from this list may depend on the particular room installation, equipment, connectivity, and request by teaching staff. This information is served as a guide only and subject to change without notice.
For meeting special needs and teaching purposes, additional software with proper license may be installed on classroom PCs to fulfill specific requirements of departments. The user should provide TSU the software information with a proper user license and allow sufficient time for testing.
Typical configuration of a classroom PC is as follows:
- Screen resolution at 1024×768
- Operating System sounds turned on
In addition to the standard provision of equipment installed and maintained by TSU in U-wide classrooms across campuses, an Input Panel on the lectern enables the user to connect audio-visual equipment from other sources such as personal devices (Notebook PC, IPad, Camera, and etc.).
In respect of using external equipment in TSU supported classrooms, please note the following:
- Users are always welcome to bring audiovisual equipment and /or laptop computer into classrooms as needed. During class time, TSU technicians are available for operational assistance but cannot be responsible for moving, installing, repairing or maintaining external equipment.
- By giving sufficient time and appropriate notice, a TSU technician can meet with the user to provide consulting and help testing of any external equipment and connection to the installed facility in the classroom. In order to ensure the facility and connection can be used smoothly and properly, we highly recommend testing any external equipment before class starts.
- TSU cannot provide adapters, cables, or power chargers for external equipment. For using any equipment or device with a special and/or non-standard adapter, cable, or connector, such as an iPad, please make sure to have the proper connection tool to connect the equipment to one of the standard AV ports provided on the lectern Input Panel. For battery powered device, electrical outlets for AC adapters are available at the lectern.
- The user agrees to be responsible for any loss or damage to the AV and computer equipment (standard provision or external equipment) by the user during the period of time this equipment is being operated in a TSU supported classroom. TSU will not assume responsibility for any damages or loss of equipment. Furthermore, please remove all media (USB, discs, tapes, etc) before leaving the classroom.
- List of rooms supported by ITO
- List of Standard Audiovisual and Computing Equipment Provision in the Rooms
- How to install software for Sharp interactive whiteboard on Windows 7?
For ad-hoc classes and events outside of normal hours, ITO may provide services and support with charge.
|Services Time||UGC Funded Teaching Event||Non-UGC Funded Teaching Event||Others|
|8:30-18:30 (Mon-Fri), 09:00-12:00 (Sat)||X||X||X|
|After 18:30 (Mon-Fri), 12:00-18:30 (Sat)||X||✓||✓|
|Sundays & Public Holidays||✓||✓||✓|