Personal Computer & Printer

Personal Computer
ITO serves on-site support for University registered computer installation, configuration and trouble-shooting for staff. Furthermore, hard drive backup and wiping service are also available from ITO. Basically, ITO provides:

  • Installation & upgrade of registered PC / Peripheral
  • PC / Peripheral Loan to staff using inside Campus
  • Completely wipe a hard drive
  • Backup of a hard drive
  • Consultation Service
List of Computing Equipment Supported by ITO
PC (except Notebook type PC)
  • IBM
  • DELL
  • HP
  • Macintosh (except Power-book)
LCD Panels
  • DELL
  • Philips
  • HP
  • HP

Printer Service
ITO provides printer installation, print queue setup and assignment services to staff for University registered printers in campus. Printer repairs and maintenance services is provided by corresponding vendor.

List of Printers Supported by ITO

  • EPSON LQ dot matrix printers
  • HP laser printers
  • HP colour laser printers
  • HP PaintJet ink-jet printer


List of Printer Network Adapters Supported by ITO

  • HP JetDirect Card – internal printer server for HP printer.
  • HP JetDirect External Print Server – print server for other vendor printers or plotters with parallel port.

General User Policies and Regulations

  1. When using the IT resources provided by the University, all users are bound by the General User Policies and Regulations described below.
  2. Information Technology Resources (IT resources) – covers all IT facilities including but not limited to all computers, user computing centres, lecture theatres/classrooms across the University together with the associated networks, internet access, Wi-Fi, email, hardware, remote access, server storage, computer accounts, software application (both proprietary and those developed by the University), telephony services and voicemail.
  3. This policy applies to all users of campus networks and information technology (IT) systems, and all personal machines and mobile devices connected to campus networks and IT systems.
  4. It is the University policy that every member of our University community has a right to access the IT resources assigned to him/her for academic and administrative purposes. To this end, ITO provides an individual SSOid account for each staff and student member for supporting such needs.
  5. SSOid is “Single-Sign-On” user ID used by both staff and students to sign in to U-wide IT Services at the University, including but not limited to the computer network, centralized information systems, campus Wi-Fi service, and Library system, etc.
  6. For new staff or student, the SSOid have to be activated before it can be used. All users are required to follow the online instructions and to read the User Policies and Regulations during SSOid activation. Users are deemed accepting the terms of the General User Policies and Regulations when they start to access the IT facilities provided.

Regulations and Conditions Governing Computer Usage

  1. IT resources are allocated to users solely for the University or for academic purposes. Users who wish to use the IT facilities for outside practice or other outside work should obtain prior consent from the Director of IT.
  2. Access to the U-Wide IT services shall be determined by the current account status and eligibility of the user account. Application can be made to ITO if additional service is required.
  3. User’s account is for his/her exclusive use only. The user is prohibited from giving his/her account information and password to any other users. Users are prohibited from using the account of any other individual user.
  4. ITO will retain all user accounts as long as the user remains as staff or student of the University.
  5. Computer games, extensive noise, food and drinks are not allowed in User Computing Centres.
  6. Users of the User Computing Centres may be required to present their University identification card upon request by University staff member or student helper on-duty.
  7. Users shall be responsible for the care and use of the University’s equipment and may be liable for the cost of repair if any damage to the equipment is caused by negligence or failure to adhere to the proper operating procedures.
  8. Users shall take all reasonable steps to avoid wastage of printer resources.
  9. Users shall be responsible for the replacement cost for any loss or damage to media or documentation on loan.
  10. While ITO takes all necessary precautions to protect the integrity and privacy of user’s data and programs, individual user’s obligations and responsibilities to other users in this respect should be emphasized. ATTEMPTS BY USERS TO VIOLATE THE INTEGRITY AND PRIVACY OF OTHER USERS ACCOUNTS, INCLUDING ITO SYSTEM ACCOUNTS, WILL RESULT IN SEVERE DISCIPLINARY ACTIONS.
  11. Most of the software products are proprietary and are protected by copyright. Users should be aware of their full responsibilities for all licensing requirements of software products that they may have brought along to use on University computing facilities.
  12. Users are required to observe the intellectual property and copyright laws for audio and video materials. Users are held responsible for any consequences arising from illegal uploading and downloading of the copyright-protected audio and video files. Users should refer to the guidelines of using the University network services.
  13. In case of serious violation of these regulations, it may be brought to the Senate for appropriate disciplinary action by the University.

Deletion of Computer Accounts for Users Leaving the University

  1. When users leave the University, their user accounts and files will be deleted once ITO is informed of their departure.
  2. When a user is going to leave the University, he/she should arrange for backing up useful files or transferring the files to another user if deemed necessary.
  3. Retired Honorary Associates of the University will have their accounts retained and subject to annual renewal.

Guidelines on Energy Saving and Green Computing

As IT users, we can also contribute our own effort to protect the environment by operating the IT equipment wisely. We have collected the following information from various sources for your reference:

Turn off your monitor if you are not going to use your PC for more than 20 minutes. Turn off your PC and monitor if you are not going to use your PC for more than 2 hours. Completely switch off all computer equipment and related peripheral devices at night, before you left on vacation, or have planned long absence from IT work.
You should purchase flat-screen monitors. Not only the flat-screen monitors consume less power energy, they are also more user friendly and less fatigue to your eyes.
Print more information on a page. For example, when using PowerPoint, you could print several slides on a single page. You can also format document using “shrink to fit” feature in order to reduce the number of printing pages. You should also consider to print document on both sides of a paper sheet as far as possible.
Read documents on the computer screen if there is no absolute need to print them out.
Try to use recycled material if its output qualities could meet your requirement. Recycled paper and printer cartridges are the examples for consideration.
Instead of turning on a printer separately for each individual, you should configure your working environment for sharing printers to do printings. Shared printers should be turned off at the end of the day or on weekends.
You should turn off all computer peripherals such as scanners and printers while they are not being used.
When buying new equipment for replacement, you should look for equipment items bearing an energy efficiency label or the like.

Free of Charge