Adobe Creative Cloud

At HKBU, each staff member has two profiles: ‘Adobe Creative Cloud (HKBU)’ and ‘Adobe Express and Firefly’. These two profiles are independent.

• To access Adobe Creative Cloud, select the ‘Adobe Creative Cloud (HKBU)’ profile to ensure you have access to the appropriate tools and functionality.
• To access Adobe Express and Firefly, you have two options:
  • Click Adobe Express or Adobe Firefly within Adobe Creative Cloud (HKBU) profile to use the generative credits associated with this profile.
  • Select the ‘Adobe Express and Firefly’ profile to access the files or graphics you have previously created under this profile. 

Please note that files saved in the ‘Adobe Creative Cloud (HKBU)’ profile are not accessible in the ‘Adobe Express and Firefly’ profile, and vice versa. Make sure to select the appropriate profile based on the tools, credits, and files you need to access.

Yes, Adobe Express and Firefly are part of the Adobe Creative Cloud suite. For more information, please visit the FAQ page here.

You can install Adobe Creative Cloud on multiple devices. However, you can only activate up to two devices, and you can use each app on one device at a time.

To view the full list of Adobe Creative Cloud apps available with HKBU subscription, please log in to your Adobe Creative Cloud desktop app. The available apps will be displayed in the “Apps” section.

No. Access to Adobe Creative Cloud will end once your HKBU account expires, typically on your contract end date. Please ensure you back up all your files before your account is terminated.

All staff members possessing SSOids are eligible to use Adobe Creative Cloud service by logging in with their HKBU email address.

Yes, you can install and use both a perpetual - licensed Adobe app and Creative Cloud apps on the same device.  These products operate independently and do not interfere with each other. As long as your system meets the technical requirements for each app, you should not experience any compatibility issues.

To change the default install language in Adobe Creative Cloud, follow the steps below:

i. Open the Adobe Creative Cloud desktop app.

ii. Click your profile avatar (in the top right corner) and select ‘Preferences’.

iii. Go to the ‘Apps’ tab.

iv. Under ‘App Language’, select your preferred language from the ‘Default install language’ dropdown menu.

To request installation of the Adobe Creative Cloud desktop app on your office device, please complete and submit the [IT111] Software and Peripheral Installation Service, specifying that you wish to install the Adobe Creative Cloud desktop app, ITO colleagues will arrange the installation for you.

To download Creative Cloud apps, sign in to the Adobe Creative Cloud desktop app. Browse the list of available apps and click ‘Install’ next to the app you wish to download.

Each user is allocated 100GB of cloud storage. This storage cannot be increased or shared with other users. Files cannot be saved once the storage limit is exceeded.

Each staff will receive 525 Adobe generative credits per month in Adobe Creative Cloud (HKBU) profile to generate, edit and enhance images.

If a staff member logs in using the Adobe Express and Firefly profile, they will receive an additional 250 generative credits per month to generate, edit, and enhance images. These generative credits are independent from those in the Adobe Creative Cloud (HKBU) profile, and tokens will be deducted separately.

Generative credits reset every month and cannot be topped up or carried over to the next month. Once you reach your credit limit, access to generative AI features may be restricted or downgraded until your credits reset. Once you have finished your credits, you need to wait until the next cycle for credits to refresh.

You can view your generative credit count in your Adobe Account. Click your profile avatar in the top right corner of the Adobe interface to access. your account details. Your current remaining generative credit, the total credits allotted, and the reset date of your next cycle will be displayed.

Yes, you can access Adobe Creative Cloud and its apps outside HKBU campus. Please ensure that you, log in using your HKBU email address and select the designated profile to gain access.

No, most apps can be used offline once they are installed on your device and you have a valid software license. However, an internet connection is required for the initial installation and periodic license verification. Please note that certain features such as cloud syncing and Adobe Fonts require an internet connection.

Yes, you can share files with people who do not have an Adobe Creative Cloud subscription. You can share files via email, cloud links, or other platforms, and recipients can view or download them.

Yes.  You can find comprehensive user guides on the Adobe website at https://helpx.adobe.com/creative-cloud/apps.html.  Please make sure to login with the correct profile, “Adobe Acrobat Pro (HKBU)” to access additional resources from Adobe.

Adobe is committed to protecting the data and privacy of their customers. Creative Cloud uses industry-standard security measures, including encryption for data both in transit and at rest. Access to your files and personal information is safeguarded by secure authentication protocols and regularly updated security practices.

Please refer to Adobe’s Security Overview for more information.