FAQ
Single Sign On user id (SSOid) is created automatically for both staff and students to sign in to the intranet and U-wide IT services using one set of login credentials.
The following IT services are available to University Members who have valid SSOid accounts.
*VPN service is available to staff and research postgraduate students. Application is required to use the service.
For students, the SSOid accounts will be terminated once they leave the University. Graduates can retain their email accounts in Microsoft Office 365 permanently.
For staff, the SSOid accounts will be terminated upon employment expiry. Qualified retirees will continue to enjoy the email service after their retirement but under a different domain “@associate.hkbu.edu.hk”.
For new staff, please click here to follow the online instructions. A new staff should wait for three (3) working days after he or she has signed and returned the employment contract to the Human Resources Office (HRO) before trying to register the account using the above link. Do not try to register earlier than three (3) working days as the system may not be able to locate your record. For new staff who are returning the employment contract from overseas, it may take up to seven (7) working days for HRO to update the staff records into the system.
For new students, please click here to follow the online instructions. The SSOid for a student is pre-defined to be the student number, for example, 12045678. Other security settings such as password and security questions can be defined during the activation process.
Self-service password reset is available to staff, students and alumni who have forgotten their Single Sign On user id (SSOid) passwords. Please click here to follow the online instructions .
To reset SSOid passwords for departmental accounts, please contact Service Call Centre at 3411-7899 or email to hotline@hkbu.edu.hk.
Self-service password reset is available to staff, students and departments/offices who want to change their Single Sign On user id (SSOid) passwords. Please click here to follow the online instructions .
When you activate your Single Sign On user id (SSOid), you have to pick two from a list of security questions and provide the answers.
Security questions are used to verify your identity under the following situations:
1. You want to sign in to intranet and U-wide IT services through other Internet Service Providers (ISPs)
2. You have forgotten your SSOid password and want to reset it
To change the security questions/answers for your Single Sign On user id (SSOid), please click here to follow the online instructions.
Answering security question is a way to verify your identity. If you want to change your security question or have problem remembering the answer, you may sign in to BUniPort and select Profile > Personalization Centre > Security to change it. However, if you are unable to answer the security question particularly during SSOid password reset, then you will have to submit an ‘Application for Resetting SSOid Password’. For details, please contact Service Call Centre at 3411-7899 or email to hotline@hkbu.edu.hk.
To find answers to frequently asked questions on 2FA, please click here.
Outlook Email Client Setup Guides
For Staff, Associate, Department and Project Accounts:
https://ito.hkbu.edu.hk/useful-links/o365-migration/Staff-Associate-Departmental-Account.html#userguide
For Student, Alumni, Student Organisation Accounts:
https://ito.hkbu.edu.hk/useful-links/o365-migration/Students-Alumni.html#userguide
For qualified retirees, they will continue to enjoy the email service upon their retirement but under a different domain “@associate.hkbu.edu.hk”. For details on eligibility, please inquire with the Human Resources Office.
In HKBU, email filtering service is available to staff and departments email accounts. All email messages reaching HKBU email system will go through a spam email filtering process before being delivered to users’ mailboxes.
When suspicious spam messages are detected by the system, they will be quarantined and notification email will be sent to individual users about the quarantined messages. In addition, HKBU staff and Departments/Offices may set up their own spam filters. For details, please refer to the Email Anti-Spamming System User Guide.
Email accounts for all staff, students and departments have already been automatically created. There are occasions where departments / staff may require additional accounts to facilitate their educational collaboration or legitimate business with the University. For such, special email accounts may be requested by departments/offices for the following purposes:
- Research centre / institution
- University event / activity / conference / consultation session / forum
- Academic project
- Staff recruited and stationed in PRC / HKBU affiliates
- New academic programme / concentration
- Special committee / functional body
Guideline for Email Account Creation:
- All accounts should be provided on a need basis;
- Allow sufficient lead time for account processing;
- Proper justification is expected;
- Multiple accounts should not be requested for a particular identity for different operating functions, e.g. different email accounts for different kinds of email topics;
- An application should be authorized by the Dean of Faculty/School, Director of Centre/Programme or Head of Department/Office;
- All accounts created upon request will have a validity period of no more than 3 years for which subsequent extension may be requested if needed.
“Follow-U-Print” means submit printing at anywhere, then release printing at “Follow-U-Print” printers located at:
- RS302 ITO User Computing Centre
- OEE702 ITO User Computing Centre
- FSC601 Fong Shu Chuen Learning Commons
- WLB303 Printing Room
- 4/F AAB Learning Commons
- 2/F SCM Chinese Medicine Library
- 3/F AML Main Library
- 4/F AML Main Library Multimedia Learning Centre
The system also accepts Octopus payment.
You will need to register your student ID card when you use the Follow-U-Print system for the first time. In your subsequent logon to the printer or Octopus kiosk, you only need to tap your student ID card on the card reader without entering username and password. For details, please refer to the Registration Guide
The Follow-U-Print supports color printing. Simply select the color option at printing setup. For details, please refer to the User Guide.
The Follow-U-Print supports printing from laptops connected to the BU-Advanced or BU-Standard Wi-Fi network. You need to install a Print Client software and logon with your SSOid and password. For details, please refer to the User Guide and download the Print Client Software.
The Follow-U-Print supports Android devices connected to the BU-Advanced or BU-Standard Wi-Fi network. You need to install a mobile App from ITO website and configure with your SSOid/password and email address. For details, please refer to the User Guide
The Follow-U-Print supports both iPhone and iPad connected to the BU-Advanced or BU-Standard Wi-Fi network. You need to install a mobile App from Apple Store and configure with your SSOid/password and email address. For details, please refer to the User Guide.
The Follow-U-Print supports MacBook connected to the BU-Advanced or BU-Standard Wi-Fi network. You need to install a Print Client Software and the printer driver and logon with your SSOid/password. For details, please refer to the User Guide, Print Client Software and Printer Driver.
You can logon to Follow-U-Print webpage (http://fup5-c.hkbu.edu.hk) to check your quota balance, spooled print job(s) and printing history. For details, please refer to the User Guide.
Students can purchase additional print quota at HK$30 per unit (of 100 pages) from ITO Service Centre during office hours at RRS-303 Sir Run Run Shaw Building in Ho Sin Hang Campus. Payments must be made by Octopus. Newly purchased quota will be activated within an hour.
With the associated mobile print functionality in Follow-U-Print, students can print from laptops, smartphones and tablets that are connected to BU-Advanced/BU-Standard Wi-Fi networks, and pick up their printouts at the Follow-U-Print printers located in:
- User Computing Centre at RRS302
- User Computing Centre at OEE702
- Learning Commons at FSC601
- Printing Room at WLB303
- Learning Commons at 4/F AAB
The system also accepts Octopus payment.
* Please note that the Web Printing service has been suspended until further notice.
You can logon to Follow-U-Print webpage (http://fup5-c.hkbu.edu.hk) to check your quota balance, spooled print job(s) and printing history. For details, please refer to the User Guide.
Purchase Additional Print Quota:
Additional print quota can be purchased at HK$30 per unit (of 100 pages), from ITO Service Centre at RRS303 of Sir Run Run Shaw Building in Ho Sin Hang Campus. Payment must be made by Octopus cards. Newly purchased quota will be activated within an hour.
Print with Octopus Payment:
When the print quota balance is insufficient to pay for a print job, you can print with Octopus cards in ITO’s User Computing Centres, AAB Learning Commons and Fong Shu Chuen Learning Commons.
Wireless network, or so-called Wi-Fi, is provided within the campus for mobile devices to have access to the University’s internal network and /or the Internet. Users should select the appropriate SSID (service set identifier) for their connection.
For details about Wi-Fi set up, please refer to the Wi-Fi Setup Guide.
Off campus Wi-Fi network is available to staff and students. Both CSL and Y5Zone provide widespread public Wi-Fi hotspots throughout Hong Kong while eduroam is available at member universities / institutes around the world. Off campus Wi-Fi network is provided by third party and service availability may be subject to change without prior notice.
For details about Wi-Fi set up, please refer to the Wi-Fi Setup Guide.
Public Wi-Fi is inherently insecure. Laptops, smartphones and tablets are all susceptible to the wireless security risks so keep your mobile devices safe by updating your anti-virus and anti-malware software frequently and avoid sensitive data transmission like online banking when using public Wi-Fi.
Each full-time staff is entitled to have one TSP which normally provides 2 physical sockets, one for data and one for IP Phone. A charge will apply if extra TSP is needed.
To help you better preparing for a video production, we have set out the FAQs that will give you more ideas before writing the brief of your video production project.
To learn the steps for sharing multimedia files on Google Drive, please click here.
To learn the steps to directly download multimedia files from Google Drive, please click here.
For details on the classroom locations with wireless presentation service, please click here.
Please refer to the user guide for details on using Wireless Presentation Service (with Mirroring360).
Please refer to the user guide for details on How to set up Hybrid Mode Teaching with Webcam and Visualizer in Classroom.
Adobe Acrobat Pro DC – securing documents with password.
You can protect a PDF document from unauthorised access by setting a password to the document.
Important: If you forget the password, there is no way to reset and you will never be able to access the file. Consider keeping a backup copy of the original PDF document in a safe location.
Microsoft provides a password-protection feature for you to safeguard your Office documents such as Word, Excel and PowerPoint files.
A password is case-sensitive and can consist of up to 255 characters. We highly recommend you to set a password with at least 8 characters. Microsoft adopts AES 128-bit advanced encryption by default. You can choose other encryption techniques if you want. When choosing a password, you may consider to combine upper and lowercase letters, numbers and symbols for a stronger protection. For instance, Y68h!et5 is a strong password whereas House27 is a weak one. It is important that you must remember your password. If you forget your password, ITO or even Microsoft is not able to open your Office documents.
The procedure for setting password in Microsoft Office documents is as follows
For Office 2010 / 2013 / 2016 Documents
| 1) | In an open document, click File > Info >
|
| 2) | Select Encrypt with Password, the Encrypt Document dialog box appears. |
| 3) | In the Encrypt Document dialog box, type your password in the Password box and then click the OK button. |
| 4) | In the Confirm Password dialog box, type the password again in the Reenter password box. |
| 5) | To make the password effective, you need to save the document once as usual by clicking the Save icon. |
To find answers to frequently asked questions on 2FA, please click here.
For details on personal data leakage prevention (DLP) for email, please click here.
For details on ESET USB Endpoint Encryption (EEE), please click here.
Adobe Acrobat Pro DC is a software for creating PDF files, editing PDF text and images, editing scanned documents, creating protected PDFs and exporting PDFs to Office.
Adobe Acrobat Pro DC is available for use by staff on PCs within the campus.
Please refer to the user guide at here.
Adobe Acrobat Pro DC is available for Mac OS.
System Requirements:
Mac
- Intel® processor
- Mac OS X v10.11, 10.12 or 10.13
- 1.0 GB of RAM
- 2.75 GB of available hard-disk space
- 1024x768 screen resolution
- Safari 9.0 for OS X 10.11,
Safari 10.0 for OS X 10.12,
Safari 11.0 for OS X 10.13
(browser plug-in for Safari is supported on 64-bit Intel processor only)
Please note that the Adobe Acrobat Pro DC is allowed to be installed on campus PC only.
For information and tutorials about how to use the new features and functionality in Adobe Acrobat Pro DC, visit Acrobat Learn and Support.
Adobe Acrobat Pro DC is a software fully integrated with Adobe Sign to increase productivity with powerful PDF and e-signature capabilities. Adobe provides continue updates to provide improvement on the software, while PDF-XChange is a perpetual software which cannot update to its latest versions.
You can login Adobe Acrobat Sign online https://secure.echosign.com/public/login to fill and sign a document.
For details on endorsement and approval requirements on ITO services, please click here.
Before you can gain access to the BUniPort, you are required to activate a Single-Sign-On Account
To get started with the BUniPort, please read the BUniPort Quick User Guide.
For more information on BUniPort, watch our videos:
As the University activities continue to increase, the Service Call Centre is receiving more and more enquiry calls from outside concerning new courses, study programmes, functions, seminars, etc.
We aim at consistently providing quality and efficient services and below is a summary on our standard procedure for call handling:
1. | If the caller can identify the staff, the call will be forwarded to that staff directly as far as possible. If the call is not answered, the operator will pick up the line again and inform the caller. |
2. | For all other calls, the operator will enquire about the nature of the call and, where appropriate, forward the call to the relevant Faculty/School/Department/Office’s general enquiry extension number as maintained in the University’s e-Directory. Where necessary, ITO can assist Faculties/Schools/Departments/Offices in making needed call forwarding arrangement. |
3. | The University has installed IVRS’s (Interactive Voice Response System) for use by AR, SCE, Library, HRO and FO as these offices receive relatively more enquires. Where appropriate, calls made to the Service Call Centre may also be forwarded to such IVRS. |
Please click here for more details.