From time to time, there are requests for enabling IDD connections. The IDD usage costs are borne by the respective Department/Office These requests can be categorized into two types:
1. Primary Lines
IDD connections are enabled for the primary line of the Head of Department/Office (HoD) and for his/her secretary’s primary line with the HoD’s approval. IDD connections are also available for primary line of a staff who is recommended by his/her HoD. Those IDD-enabled extensions will be provided with a unique password which will be prompted while making IDD calls.
IDD connections are granted for all faxlines with the HoD’s approval. To reduce the waiting time for password prompt, no password entry is required for IDD faxing as of 1 September 2004.